Refund and Subscription Policy
Effective date: April 8, 2024 Last updated: April 7, 2026
1. Plans
Section titled “1. Plans”| Plan | Price | Features |
|---|---|---|
| Free | $0 | Visual editor, theme-aware color schemes, basic visibility rules (page / device / login state); see Plans |
| Pro | $9.90 USD/month or $99 USD/year | All features (see Plans) |
2. Billing
Section titled “2. Billing”- Pro is billed through Shopify’s app billing API; charges appear on your Shopify invoice
- The billing cycle is monthly or annual depending on the plan you select; charges begin after any applicable free trial ends
- Pricing is in USD unless otherwise stated; Shopify converts to your shop currency
- All charges are exclusive of any applicable taxes
3. Free trial
Section titled “3. Free trial”Pro includes a 7-day free trial. The trial begins when you upgrade to Pro. You may cancel at any time before the trial ends without being charged; if not cancelled, billing begins automatically when the trial period ends.
4. Refund eligibility
Section titled “4. Refund eligibility”We generally do not provide refunds for Pro subscription charges, except in the following cases:
- Service unavailable — sustained service outage attributable to the App (not Shopify or theme issues)
- Inadvertent upgrade — accidental upgrade where Pro features were not used; request within 7 days
- Required by applicable law — local consumer protection regulations
Refund decisions are at our discretion and made in good faith.
5. How to request a refund
Section titled “5. How to request a refund”Email support@tantou.ai with:
- Your Shopify shop domain
- The Shopify invoice number
- A brief description of the reason
We will respond within 5 business days.
6. Cancellation
Section titled “6. Cancellation”- You may cancel Pro at any time by downgrading to Free in the App’s Settings or by uninstalling the App
- Pro features remain available until the end of the current billing cycle; no proration is provided
- After cancellation, Pro-only fields in your widget configuration are stripped per the billing tier policy
7. Plan changes
Section titled “7. Plan changes”- Upgrade (Free → Pro): takes effect immediately; charged from the upgrade date
- Downgrade (Pro → Free): takes effect at the end of the current billing cycle
8. Failed payments
Section titled “8. Failed payments”If a Shopify-issued charge fails:
- Shopify will retry per its standard schedule
- After repeated failures, your subscription will be downgraded to Free
- You may resume Pro by re-subscribing through the App
9. Changes to pricing
Section titled “9. Changes to pricing”We may change pricing or plan structure with at least 30 days’ notice. Existing subscribers will be notified via the App or email.
10. Contact
Section titled “10. Contact”For billing questions: support@tantou.ai